Weird, fun little read about a man thrust into a Kafkaesque hell when he loses his cell phone. He tries to call the customer service number attached to account only to be sent running in circles. Then he has a problem with his computer and the mysteries of the customer-service universe deepen. Before long, he's down the rabbit hole and into a strange world where a giant corporation controls everything and nothing. It's an amusing entry in the Contemporary Art of the Novella series.